Privacy Policy

Qustom Collectibles ("we", "us", or "our") operates the Qustom Auctions mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the App. By creating an account or using the App, you consent to the practices described in this policy.

1. Information We Collect

Account information: Your name, email address, phone number, and display name when you register or sign in with Google.

Profile information: An optional profile photo and delivery addresses you save for shipping won items.

Bidding data: Your bid history, maximum (proxy) bid amounts, watchlist items, and competition entries.

Transaction data: Invoice records, payment status, and order details for auctions you win or purchase via Buy Now.

Device and notification data: Push notification subscription tokens (endpoint, p256dh, auth keys) and browser session identifiers used for presence tracking.

Usage data: Page views, auction views, and interaction events used to improve the App.

2. How We Use Your Information

• Process and manage your bids, maximum bids, and competition entries
• Notify you when you are outbid, when an auction is ending, or when you win
• Generate invoices and process payments for won items
• Ship items to your saved delivery address
• Verify your identity and prevent fraud or shill bidding
• Send marketing and announcement emails (only if you have opted in)
• Maintain administrative records and comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate the App:

• Google Sign-In: Used for account authentication. Google shares your name and email with us; we do not access your Google contacts or other Google data.
• Resend: Used to send transactional and notification emails (bid alerts, win confirmations, auction announcements).
• Commerce Manager: Our order management system that processes invoices, payments, and shipping for won items.
• Web Push (VAPID): Used to deliver push notifications to your device when you opt in.

Each service provider has its own privacy policy governing how they handle data. We recommend reviewing their policies.

4. Data Security

We protect your data using industry-standard measures. All communication between the App and our servers is encrypted in transit (HTTPS/TLS). Data at rest is encrypted and stored on secured infrastructure. Access to personal data is restricted to authorized administrators.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request that we delete your account and associated data
• Opt out: Disable email or push notifications at any time in your profile settings
• Withdraw consent: Revoke consent for Google Sign-In at any time

To exercise any of these rights, contact us through our main website at qustomcollectibles.com.

6. Data Retention

We retain your personal data for as long as your account is active. Bid history, invoice records, and transaction data are retained for accounting and legal compliance purposes even after account closure. You may request deletion of your account at any time, subject to our legal record-keeping obligations under South African law.

7. Children's Privacy

The App is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. Bidding involves financial transactions and is restricted to adults. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

8. International Data Transfer

Your data may be processed and stored on servers located outside of South Africa. By using the App, you consent to the transfer of your data to these locations in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the App. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us through our main website at qustomcollectibles.com.